Water Damage in Conroe, TX: Who to Call First
Conroe Public Works takes water leak, sewer leak, and sewer stoppage reports at (936) 522-3885, the same number during business hours and after hours, weekends, and holidays.
Who to Call in Conroe When Water Is Coming In
Call the City of Conroe Public Works Department at (936) 522-3885 to report a water leak, sewer leak, or sewer stoppage. The city uses this same number during business hours and after hours, on weekends, and on holidays, so there is no separate emergency line to look up or remember.
| Situation | Who to Call | Verified |
|---|---|---|
| Water leak, sewer leak, or sewer stoppage, any time | City of Conroe Public Works, (936) 522-3885 | Checked: September 2026 |
| Whether a repair needs city or county floodplain review | City of Conroe Engineering Office, (936) 522-3100 | Checked: September 2026 |
| Building permit questions for repairs | City of Conroe Building Inspections & Permits, (936) 522-3610 | Checked: September 2026 |
In short: (936) 522-3885 is for reporting a leak, sewer problem, or stoppage anywhere in the city's water and sewer system; (936) 522-3100 is for asking whether a repair needs city or county floodplain review; and (936) 522-3610 is for permit questions once you know repair work is needed.
Keep these three numbers together before you need them. For the full picture of what to do after water gets into your Conroe home, see the Conroe water damage overview, which walks through insurance, mold, and repair questions beyond the first call.
Staying Safe Before Anyone Arrives
FEMA's guidance for a flooded or leaking home covers more than shutting off water. Do not enter if standing water remains, you smell gas, or you see downed wiring or structural damage. Turn off electricity only if you can reach the breaker or panel safely, and never touch wet electrical equipment or stand in water while doing so.
- Do not use a generator indoors; run it outdoors and away from windows, doors, and vents.
- Photograph rooms, water lines, and damaged contents before cleanup begins, when it is safe to do so.
- Notify your insurer once you and your home are safe.
Shutting Off Your Water Safely
Use your home's main water shut-off valve if you can reach it safely and know how to operate it. Do not force a valve you cannot operate; seek qualified help instead. Once the water is under control, call Public Works at (936) 522-3885 to report the leak, sewer problem, or stoppage itself.
- If the valve will not turn, or you are not sure which valve controls your house, stop and seek qualified help rather than forcing it.
- Turn off electricity to an affected area only if you can do so without touching wet switches, outlets, or panels.
If the leak is coming from above you, such as through a ceiling, see ceiling leak water damage in Conroe for what to check before you start drying out the room.
Reporting a Sewer Stoppage or Backup
If your sewer backs up, call Conroe Public Works at (936) 522-3885 before you call a plumber. The city says it will tell you whether the blockage is a public problem it needs to fix or a private line issue that requires a plumber, which can save you an unnecessary service call.
City of Conroe: "If sewer is stopped up please contact Public Works PRIOR to calling a plumber, we will let you know if it is a private problem requiring a plumber."
- Public Works checks whether the blockage is in the public sewer line or your private line before you pay for a plumber visit.
- Keep household members away from affected drains and toilets until the city or a plumber has cleared the blockage.
Read the city's own wording on this on the City of Conroe Public Works FAQ page.
Flood Zones and Who Reviews Your Address
Conroe sits along Lake Conroe and the San Jacinto River, and some properties near these waterways fall inside a mapped floodplain that affects what repairs need review. To find out whether your project needs review from the City of Conroe or from Montgomery County, call the City Engineering Office at (936) 522-3100.
City Limits vs. the County
- Inside Conroe city limits, the City Engineering Office reviews floodplain-related repairs.
- Outside city limits, floodplain and permit questions go to the county office for your address, not the city.
The City of Conroe Public Works FAQ page explains this split directly: see the city's engineering and floodplain guidance.
Permits Before You Start Repairs
Whether your repair needs a permit depends on the scope of the work and where your property sits, not a simple checklist of materials. Call Building Inspections & Permits at (936) 522-3610 and ask whether your specific repair needs a permit before work starts; inside Conroe city limits, the city administers permits, and outside city limits, the county office for your address does.
- Ask the provider you hire whether they or you are responsible for pulling any required permit.
- Confirm the permit requirement with the city before work begins rather than assuming from the type of repair.
See the City of Conroe Building Permits FAQ for current requirements.
If That Did Not Work
Sometimes the first call does not resolve things, whether the question turns out to be about a different department, a permit instead of an emergency repair, or an insurance dispute rather than a city issue. Here is what to do next in each case, without a predicted wait.
- Try again: call (936) 522-3885 again if you do not get through the first time. The city uses this same line after hours, on weekends, and on holidays, so it is the right number to keep trying.
- Try another route: If your question is really about whether a repair needs city or county review, call the Engineering Office at (936) 522-3100 instead of Public Works.
- Who to contact: For a permit question specifically, call Building Inspections & Permits at (936) 522-3610 rather than Public Works.
If standing water sat in your home for more than a day, read about mold rules after water damage in Conroe next. If the water came from above rather than a burst pipe or sewer line, see ceiling leak water damage in Conroe.
Frequently Asked Questions
Who do I call first for a sewer backup in Conroe?
Does Conroe have a separate after-hours number for water emergencies?
How do I find out if my repair needs city or county review?
What number handles building permits for water damage repairs?
Should I call 911 for a water emergency?
Can I shut off my own water before help arrives?
Water in your home right now?
See who to call first in Conroe, how to reach your water provider, and how to check your flood zone.
Who to Call First in Conroe